FAQ's



What is considered Short Run? TOP
A Short Run consists of quantities from 100-500.  Selected Items are available in short run quantities.

What Files Are Accepted? TOP

We accept most software applications.   If you don't see your application, contact our pre-press department.

Adobe Photoshop (*.psd) (semi-transparent images)
Adobe Acrobat (*.pdf) (semi-transparent images)
Adobe Illustrator (*.ai)
Adobe In Design
Microsoft Publisher
Quark X Press


JPEG Image (*.jpg,*.jpeg)
TIFF Image Document (*.tif,*.tiff)
Bitmap Image (*.bmp)
GIF Image (*.gif)
PNG Image (*.png) (semi-transparent images)
PostScript (*.ps) (semi-transparent images)
Scalable Vector Graphics (*.svg,*.svgz)

We gladly accept Microsoft Publisher Files. 

Publisher 2003 can be accepted for all Full color print output.  Please contact our pre-press department for more information concerning using Microsoft Publisher.

Microsoft Publisher 2003 can now be used for all printed products. We can help you in creating your project using Publisher 2003.  If you are currently using a previous version of Microsoft Publisher, we suggest upgrading to Publisher 2003.  Your possibilities are endless using the 2003 version and printing in the world of CMYK.

Can I send a Microsoft Word Document For Printing? TOP

You can send a document created in Microsoft Word as a PDF.  We suggest that you only create a single color document in word. Forms and one color business cards are acceptable to create in word. You will need to convert the Word Document to a PDF file to send for printing.  Creating a PDF can be fast and simple with the proper software.

How To Create A PDF:
Adobe Acrobat Reader is used on most computers today to read PDF files.  To create a PDF file you need to have a PDF creator software. The most popular PDF creator is Adobe
Acrobat.  We suggest a freeware PDF creator WINPDF.


WINPDF can be found at http://www.pdfdesk.com/winpdf.html

Do You Accept files from The Logo Creator? TOP
We do accpet files from The Logo Creator.  The Logo Creator can be used, by converting the file to a jpg format when exporting from the Logo Creator Software. If you submit a file created from the Logo Creator, please note that the jpg was output from the Logo Creator software at the time of uploading your files.

Converting files to CMYK TOP

Converting files to CMYK. 
(CYAN, MAGENTA, YELLOW, BLACK)


Here is a list of several common programs with instructions on how to make sure you are working in the CMYK color space. If your program or version is not listed here, don't worry. Most of these instructions will apply to all versions of a program. If at any time you need further help, please call us for assistance. We are happy to talk you through the steps needed to get your document into the CMYK color space.

Microsoft Publisher
Microsoft Publisher defaults to RGB. It is easy to convert everything to a CMYK color space or to start a new document using the CMYK color space.

Use the following menu options: Tools/Commercial Printing Tools/ Color Printing and select Process colors (CMYK). Please note that all images incorporated into a layout need to be linked and not embedded in order to maintain the CMYK color space within the image. Using the following menu options does this: Tools/Commercial Printing Tools/Graphics Manager and highlight the embedded image. Click Link and click Browse to locate the original file and link to it. You will then need to send both the images and the layout file to us for printing.

Adobe Photoshop
If the file already exists select the following menu options: Image/Mode/CMYK When starting a new file select CMYK for the mode before clicking OK.

Corel Draw
Select each object you want to convert. Select the Fill tool and click Fill Color Dialog. Make sure the Color model is CMYK. For each object with an outline: Select the Outline tool and click the Outline Color Dialog. Make sure the Color model is CMYK.

Adobe Illustrator
Use the following menu options. For an existing file select Edit/Select All and then Filter/Colors/Convert to CMYK. For a new file, select File/New and select CMYK color for the Color Mode.

Quark Express
Use the following menu options: Edit/Edit Colors/Show Colors in Use/Highlight Color and click Edit. Change model to CMYK and deselect Spot color. Remember to send us your layout and linked images!

Adobe InDesign
Use the following menu options: Window/Swatches and Window/Color. Double click color in Swatches Change color mode to CMYK and color type to Process. Any colors created in the document that are not in the Swatches palette, need to be changed to the CMYK color space. Select each object you want to convert and make sure the Color palette reflects the CMYK percentages. Click top right arrow in the palette to change to CMYK if necessary. Remember to send us your layout and linked images!

Adobe Pagemaker
Use the following menu options: Window/Show Colors. Double click "colors" in palette and select Model to be CMYK and Type to be Process. Please be advised that Pagemaker does not successfully represent CMYK color on the monitor.

The Logo Creator
When using the logo creator to generate your files to be printed. Inform us of the version number and that your file was generated from the logo creator.  We will make sure the file has been successfully converted to CMYK.


What are your bleed requirements? TOP
We require a minimum of 1/16 and preferably 1/8 additional image for bleed area.

If I provide a print out from my own printer, will you match it? TOP
Due to the wide variances in output devices including inkjet and laser printers (which are generally RGB based), we cannot match the colors to your output. Even previously printed pieces produced from another file or another commercial printer can vary.   We suggest that you receive a proof of your file from one of our color calibrated proofing systems. You can then compare your printout to the proof for the closest comparison to end results. Keep in mind however that paper finishes and hues can have an effect on color that our proof cannot simulate.

What about PMS colors? TOP
Our presses run CMYK. A PMS color will be derived from the CMYK Process. A spot color PMS is possible in addition to the CMYK ink process.  A PMS number must be supplied for the color to be matched.  A PMS color being printed in CYMK Process cannot be guarrenteed to match 100%.

What type of proof will I receive? TOP
For all orders that we are creating artwork for you will receive an online PDF proof.  We request that you review this proof and make any corrections or changes as well as check for all errors including spelling.   If you request a printed proof, your proof will be sent to you and changes will be made and included with the original proof that is to be sent back to us.

Once I've received my proof, what next? TOP
Once you receive your proof, you will need to review and contact us regarding any changes or corrections that may be needed.  Once you approve the proof for production you have agreed that the proof is correct and you have checked for all errors including speiiling.

I Obtained a Custom Quote. How long is it good for? TOP
Our Custom Quotes are honored for 30 calendar days from the date of the quotation.  If your quote is over 30 days old and you wish to proceed with the job, contact our sales department. 

Shipping TOP
We ship via UPS Ground.  Frequently you will find shipping specials offered on certain products and even free shipping specials.  If you have any questions regarding shipping to your location, or need a rush order shipped feel free to contact our customer service department.